1. GENERAL TERMS
The website www.katakalos-eshop.gr includes the online store of the company KATAKALOS B. & SIA OE. The headquarters of the company is located at Egnatia 12, Thessaloniki 546 26. The specific online store (e-shop) enables both our customers and all internet users to be informed immediately about the products offered by our company, as well as to make their purchases electronically.
2. INTELLECTUAL PROPERTY
Copyright and Trademark
All the design of the website, the text, the graphics, the selection and its settings, are the property of KATAKALOS B. & SIA OE and are its Copyright.
3. PERSONAL DATA PROTECTION
You can see how we use your information in the Privacy Statement. The use of the web pages and services of www.katakalos-eshop.gr by the visitor / user presupposes their unconditional agreement with the terms stated therein.
STATEMENT OF PERSONAL DATA PROTECTION
WHAT ARE THE PERSONAL INFORMATION I HAVE TO DECLARE AT MY ORDER?
In order to carry out any transaction through the online store (e-shop) of KATAKALOS B. & SIA OE and to place orders for the company’s products, the disclosure of some personal data by the customer will be requested. When placing the order, you will be asked for the full name, shipping address of the products, the billing address of the order (in case it is different from the shipping address), the invoicing details (in case an invoice payment has been selected), the number of a contact telephone number, your e-mail address (e-mail).
CAN MY DETAILS BE DISCLOSED TO THIRD PARTIES / OTHER COMPANIES?
This data is processed by the company in compliance with the application of article 7A par. 1 (b) Law 2472/1997, in order to implement the order given by the customer and in no way will be disclosed, made public or sold to third parties, except if the procedure set by the legislation for the removal of confidentiality is initiated (Law 2225/1994) or any obligations arising from the national application of Directive 24/2006.
Your credit card details are registered directly in the secure environment of the bank and our company does not maintain or know any of your credit card details.
WHY SHOULD I GIVE MY PERSONAL DETAILS?
www.katakalos-eshop.gr makes use of the information you give us during the electronic sending of the form, in order to contact you regarding (1) the delivery of the order at your place, (2) for confirmation and identification customer in any necessary case, (3) for new or alternative products offered by www.katakalos-eshop.gr, (iv) special offers of www.katakalos-eshop.gr, (4) offers and news of the company (5 ) receiving gifts after a lottery. You can choose whether or not you want to receive such communications from www.katakalos-eshop.gr by sending your request via e-mail to email@example.com.
The submission of your personal data by you means that you consent to this data being used by the employees of www.katakalos-eshop.gr for the reasons mentioned above. Www.katakalos-eshop.gr requires its employees and the maintainers of its website to provide its customers with the level of security mentioned in this Privacy Statement. In no other case can www.katakalos-eshop.gr share your personal information with others without your prior consent, unless this is required through legal channels. Please note that under certain conditions the collection, use and disclosure of your personal data, which has been collected online without your prior consent, is permitted or required by law or court order (for example in the case of court decision.
5. MARKET ITEMS – AVAILABILITY – FEATURES
The products available for sale, their characteristics, prices and available stock, are located at www.katakalos-eshop.gr and are accessible to all. Users can search for more information about each product by clicking on the product icon.
Www.katakalos-eshop.gr guarantees the timely information of the customers regarding the availability or not of the products, but does not bear any responsibility for their availability.
www.katakalos-eshop.gr makes every effort every day to provide all the required information for each product (technical characteristics, prices, etc.). However, in order to reduce any errors, we would recommend that before any completion of your purchase, you contact us in cases where the prices or any other product feature is beyond the usual and reasonable.
The prices listed in the relevant catalogs under each product include VAT (24%), while the online store www.katakalos-eshop.gr reserves the right to adjust prices without having to inform the consumer public.
6. PRODUCT ORDER AND CONSUMER PROTECTION
Orders through the online store are concluding distance selling contracts, which are governed by the legal framework of Law 2251/1994 (as it is in force today) and the amendments referred to in Presidential Decree 131/2003 (Government Gazette A ‘116 / 16.05. 2003).
The user has the right to conclude a valid order through the online store, as long as he is legally competent in compliance with the provisions of the Greek Civil Code (if he has reached the age of eighteen and is not in legal aid regarding the conclusion of a sales contract). Orders can also be placed by legal representatives of legal entities. THE KATAKALOS B. & SIA OE, reserves the right to demand the return by the supervisor or guardian of any orders that will be made by legally incompetent persons.
Force majeure: If for reasons of force majeure (eg bad weather, strikes, etc.) it is not possible to deliver the products to you within the prescribed time we will inform you via e-mail, in order to tell us if you wish, under conditions, the completion of your order. THE KATAKALOS B. & SIA OE. bears no responsibility for any situation that is beyond its own fault and will do what is humanly possible for your best service.
In cases where you have placed an online order and upon receipt you find that some (or some) product is missing from the total order, please contact us to arrange all the necessary details and send you the products you did not receive without extra charge.
Modification of the present terms: katakalos-eshop.gr reserves the right to modify or renew the terms and conditions of transactions. The company undertakes the obligation to inform this text for any change or addition to the terms.
In case of non-receipt of the ordered goods (and if an unreasonably long period of time has passed since the registration of the order), please contact a representative of www.katakalos-eshop.gr. For your best and fastest service, we would recommend you to mention the special order code that has been sent to the email address you stated during your order.
The consumer has 14 calendar days to return the product he bought, for whatever reason, even unnecessarily, and request a replacement.
In case you have chosen the wrong product or you wish to change the product of your initial choice within 14 calendar days, at which time you will be charged with the cost of returning the product you purchased provided you deliver the package to an ELTA courier store.
In addition, you can make the change in a physical store in Thessaloniki, but before that you should have contacted the store of Egnatia 12 in Thessaloniki at tel. 2310 510310.
In case of change to a physical store you are not charged with shipping costs.
In the case in which with proven fault of www.katakalos-eshop.gr you were invoiced or sent the wrong products (wrong ordering, in the shipment, etc.).
In this case, the customer must either not accept the receipt of the product from the beginning or request its return on the same or the next working day of delivery, after receiving it. Products must be returned in excellent condition, complete and without damage together with the relevant documents or photocopies thereof. The packaging of the product should be the one that normally accompanies the product and should be in excellent condition.